Frequently Asked Questions (FAQs)
| Question & Answers
for Product: Evergo Portable Oxygen Concentrator |
| Q. How much does a replacement battery cost & how long does the battery last? |
(Posted: 23rd Sept, 2008) |
A. Replacement batteries cost $295 each.
Life expectancy depends on usage, but are expected to give 4 years of normal usage (ie 4 hours per day) |
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| Q. Can this machine be serviced in Australia, and if so in which centres? |
(Posted: 25th Sept, 2008) |
A. The only service required is the changing of a filter, which you are able to do yourself.
Major problems if ever required, would be handled by Respironics in Sydney. We would make the arrangements if this occurred and provide an interim concentrator. |
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| Q. Are there any safety issues with regard to travelling in a motor vehicle - eg 'sparks or exposure to flames can cause fire and explosion hazards'? |
(Posted: 13th Nov, 2008) |
A. The Evergo is designed and approved for use in a motor vehicle. Recharging while driving is a standard feature.
Portable oxygen concentrators are very safe.
They do not store oxygen, but extract it from the surrounding air as required, and provide it in small "pulses" or doses.
Oxygen extraction ceases as soon as the machine is turned off, and the amount available for combustion at any one time is very small.
Consequently, these appliances can be used almost anywhere, but commonsense dictates that a patient should not be smoking when using the Evergo. |
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| Q. Do you also sell extra masks, soft gel nasal prongs and tubing for the concentrator?? |
(Posted: 5th Jan, 2011) |
| A. At this stage we do not sell the peripherals, as they are commonly available. |
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| Q. Are portable oxygen concentrators able to be carried on a plane and is there any risk? |
(Posted: 16th Feb, 2011) |
| A. Check with your airline about their rules for using the Evergo - most do allow them on their flights. |
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| Q. Are batteries re-chargeable? |
(Posted: 31st Oct, 2011) |
| Q. How do you charge the batteries? |
(Posted: 12th April, 2012) |
| A. Mains power or car adapter when travelling |
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