COVID-19: Our response
Thank you for visiting our COVID-19 info page. We trust you are well, and keeping a healthy and positive mindset. As a community, we all need to be proactive and make efforts to keep each other safe during this time.
All open stores will have strict hygiene and social distancing procedures in place. Due to new government regulations, if you are visiting a NSW or VIC store we please ask that you wear a face mask whilst in store. You will also be required to complete contact tracing information in all stores, according to local government requirements. If your store is closed or you're unable to visit ones that are open, we encourage you to use the virtual services we're continuing to provide, including:
- Video or phone consultations you can book online
- An online store that's open 24/7 for your convenience
- Free delivery for all online orders, plus Click & Collect at selected stores
- Expert support and friendly advice via our Consumer Care Centre
We'll continue to keep you updated through emails, on our social media platforms and with regular information below. Should you need any support, please contact us.
In the meantime, please sleep well and continue with your therapy. Looking after your sleep and health is perhaps the best thing you can do to boost your immunity.
CALL 1300 69 2727
MONDAY TO THURSDAY, 8AM TO 8PM
FRIDAY, 8AM TO 6PM
SATURDAY, 9AM TO 5PM
For your safety
If you are experiencing a medical emergency, respiratory or otherwise, please call 000 or your doctor immediately. Be sure to tell them of any exposure you may have had to COVID-19.
To reduce your risk of contracting and/or spreading COVID-19, please follow these published guidelines for:
- Frequently asked questions about COVID-19 (including how it's transmitted, common symptoms, and how we can best avoid it): World Health Organisation (WHO)
- People at risk for serious illness from COVID-19: Australian Government Department of Health
- Common myths vs. facts about COVID-19: WHO
- Healthy hygiene: WHO
- Tips for health workers: WHO
- Tips for people at higher risk for serious illness: Australian Government Department of Health
- Global travel guidance: WHO
- Latest COVID-19 updates in Australia: Australian Government Department of Health
Mask and device cleaning
Tuesday, March 31
We've received lots of questions from CPAP users asking us how they should clean their therapy equipment. Firstly, let us stress how much your immunity depends on healthy sleep, so well done on staying on therapy.
One thing you should do now is to not only clean your mask before every use but also your hands every time you take it on or off.
Q. Are your retail stores open?
A. Selected stores are now open for 15 minute in-person appointments and Click & Collect. We will continue to provide remote support online and over the phone. Please note that appointments are capped at 15 minutes, and devices are not able to be switched on as part of our COVID hygiene practices.
Q. How can I receive support or speak to a sleep coach?
A. Please call our Consumer Care Centre (1300 69 2727) for any general enquiries or if you wish to book a free phone or video consultation with a sleep coach. Alternatively, you can book online.
Q. Can I still order a home sleep test?
A. Yes, we have recommended our contactless home sleep tests.
Q. Do you have everything I need online?
A. Yes, you can find all our retail products available on our online store - now with free shipping on all orders. We can also send CPAP rentals directly to your door and assist you over the phone or online through our Customer Care Centre (1300 69 2727).
Q. Can I choose not to use a rental mask?
A. If you're on a CPAP rental, you can choose to buy a new mask from our extensive range with the rental machine instead of using a rental one.
Q. What should I do if my CPAP machine is not working?
A. Before you return your device, please call our Consumer Care Centre (1300 69 2727), and we can help solve any issues over the phone first.
Based on the latest information from ResMed, here is the latest guidance on ResMed devices related to COVID-19.