Q : Does this have a humidifier?
A : No as this is purely a travel machine. Humidifier would make it heavier.
Q : Can you get a certificate to certify that this can be used in aircraft travel both internationally and domestic long haul flights?
A : This machine is flight approved, I would just recommend keeping a copy of your prescription handy when travelling and maybe a letter from your doctor stating that you require the medical device
Q : Is there a warranty for the machine if bought on-line?
A : Yes, all manufacturer's warranties apply. All our machines are legitimately purchased and legal for sale in Australia. Remaining warranties also apply to our exDemo machines.
Q : Can this machine be plugged directly into mains power (240 or 120v)without the need for batteries?
A : Yes, the basic machine runs off mains. The batteries are available as an alternative power source if mains power is not available.
Q : Can the battery be charged from a car?
A : Yes, the Mobile Power Adaptor allows this. It is slower than mains power, but will recharge the battery.
Q : Does the car charger have a conventional cigarette lighter connection?
A : Yes
Q : Is this machine covered by health insurance?
A : You need to ask your health insurance company if you are covered for CPAP machines.
Q : How do I get the pressure changed after a titration study resulting in a different pressure needed?
A : Bring the machine and your new script to a clinic and we will do it for you at no charge.
Q : Does the Transcend II cpap come with a lead for connection to 240V outlet?
A : Yes, all Transcends are supplied with a mains power pack. The power pack is also used to recharge the P4 or P8 battery.
Q : Does the battery come with a cord to recharge from 240v ?
A : Yes it does.
Q : I travel to a friends holiday house on a number of times during the year and in 2016 I'm doing a European holiday incorporating a Mediterranean cruise. So I'm interested in a travel CPAP. Do you price match? My home model is a ResMed S9/H51 which I purchased from you?
A : Yes we do price match if you can supply an Australia quote/link.
Q : How essential is the humidifier?
A : Use of a humidifier is personal choice or recommended by your sleep physician. The machine works with or without a humidifier.
Q : Do you need a doctors prescription before you can purchase a chap machine?
A : Yes you do.
Q : Do you still need to see a doctor for a prescription if you are still on the machine?
A : It is advisable to, because lifestyle factors can contribute to pressure changes.
We know how important your sleep therapy is and it is essential to have the equipment you want, when you need it.
As soon as we receive your order we will start processing it. Orders that can be shipped are usually posted within 24 hours of receipt. Paid Express orders and backorders are treated with priority.
We use Australia Post to ship to all states across Australia.
FREE Delivery is available on most products or choose Express delivery for an extra $10.
Please visit our Shipping Options page for more details and FAQS.
CLICK & COLLECT
With Click & Collect you can shop online and collect your order from one of our clinic locations that is most suitable to you, and at a convenient time! Another benefit of Click & Collect is that you can meet with our professional staff who can help set up your products and answer any questions you may have.
You can choose to Click & Collect any products. Simply choose the Click & Collect option in checkout, and your preferred pick-up location.
How do I know if a product is Click & Collect only?
If a product has a grey shopping bag icon above its price, this means the product will need to be collected from one of our shop locations. This is usually because of shipping restrictions the manufacturer has requested for its product.
You can return your items within 14 days.
Returning an item is very simple. All you need to do is follow the instructions we have outlined on our How to Return customer service page.
If you require assistance for any of the above, please call the CPAP Australia team on 1300 69 2727.