Read answers to commonly asked questions about the CPAP Australia website, and modifying, cancelling, and returning orders.
If you have questions in regards to shipping, please refer to our dedicated shipping page
Please do not hesitate to contact us if you have a question that has not been answered here.
We are happy to help.
WHERE CAN I UPDATE MY PERSONAL INFORMATION LIKE MY E-MAIL ADDRESS OR MY SHIPPING ADDRESS?
You can make the changes in your "My Account" section. Please note – it is important you make these kinds of updates before you place an order. If you have placed an order with the wrong email or delivery address, please contact us as soon as possible.
HOW CAN I CHANGE MY PASSWORD?
To change your password, you will need to go the login screen and choose "Forgot Password". Then follow the prompts to reset your password.
WHAT KIND OF PAYMENT METHODS DO YOU ACCEPT?
Credit Card - CPAP Australia accepts the following methods of payment: American Express, MasterCard and VISA payments will be done via Stripe Payment Gateway.
PayPal - You can also pay using a PayPal account.
HOW DO I KNOW IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?
Shortly after completing the checkout process, you will receive an email confirmation from us which will include your order number. If you do not receive an email, please check your junk mail folder. After checking if you still have not received an email, please contact us.
MODIFYING, CANCELLING AND RETURNING ORDER FAQs
HOW CAN I RETURN MY ORDER?
Please follow the instructions on the "Returns" page.
HOW CAN I MODIFY AN ORDER?
Unfortunately, you cannot edit and remove items from an order once it has been submitted. Therefore, we kindly ask you to contact us with details of the order that you would like to modify.
HOW CAN I CANCEL MY ORDER?
We ask you to contact us as soon as possible with details of the order that you would like to cancel. Once an order has been shipped we are unable to cancel it.
I HAVE RECEIVED A VOUCHER AND REDEEMED IT IN AN ORDER. WHAT HAPPENS TO THE VOUCHER IF I WANT TO RETURN SOMETHING FROM THIS ORDER?
Discount vouchers and codes cannot be re-issued or be converted into a gift voucher. Please keep in mind, that some type of vouchers may only be valid for a certain period of time and bound to a minimum turnover. Remaining credit balance can’t be disbursed.
I FORGOT TO REDEEM THE VOUCHER WITH MY LAST ORDER
Vouchers and codes have to be redeemed during your order process. After you have ordered we are not able to deduct the voucher for you manually.